AI-Powered Internal Service Finder

Government

AI Assistant

Vertical stripes in shades of blue, turquoise, and purple
Computer and smartphone displaying a chatbot interface named Boston Buddy for finding services in the City of Boston.

An internal AI assistant that streamlines city operations (*e.g: Boston) by helping employees quickly find services, departments, and resource support using natural language, improving efficiency and reducing administrative overhead.

Key Highlights:

  • AI Assistant for service navigation and internal resource discovery 

  • Natural language chat interface for quick and intuitive answers 

  • Smart routing to the right team, or escalation to live support when needed 

Key Benefits: 

Reduces Intranet & Helpdesk Load

Faster Access to Internal Resources

Cross-Department Efficiency

How it works?

  • Meeting recorder interface showing a written recap of an academic advising session and a list of follow-up action items for the student.

    Ask Anything, Naturally

    Get answers in real-time using everyday language 

    Ask about IT, HR, permits, operations, and more 

    Avoid searching through outdated intranets or directories 

  • Live transcript plus AI powered insights

    Navigate City Services Instantly

    Instant routing to departments like IT, HR, or City Clerk 

    Contextual responses based on service categories 

    Helpful fallback when information is unavailable 

  • Meeting recap and follow ups

    Boost Efficiency Across Teams

    Lower helpdesk and support volume

    Consistent, scalable knowledge sharing

    Improved response times across city services

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