AI City Assistant for Resident Support

Government

AI Assistant 

Vertical stripes in shades of blue, turquoise, and purple
Laptop displaying website for reporting city issues in Boston, featuring options to start a new report or track existing reports, with claims of 24/7 availability, free service, and faster response times.

A mobile-first city companion that brings AI support to residents. With a conversational agent chat, it helps people report issues like missed trash pickups or unsafe buildings, get information, and connect to city services, anytime, anywhere. 

Key Highlights:

  • AI Assistant for reporting local issues and accessing services

  • Natural language support that eliminates the need for forms or phone calls

  • Centralized access to public services via one intuitive interface

Key Benefits: 

Streamlined Reporting

24/7 Access to City Services

Civic Engagement & Safety

How it works?

  • Meeting recorder interface showing a written recap of an academic advising session and a list of follow-up action items for the student.

    Say What You Need

    Residents simply describe their concern, and the AI understands, responds, and guides them through next steps without needing forms or phone calls.

  • Live transcript plus AI powered insights

    Step-by-Step Issue Reporting

    From unsafe conditions to missed trash pickups, the assistant walks residents through the full reporting process. They can upload photos, and specify issue types.

  • Meeting recap and follow ups

    Real-Time Updates and Notifications

    Once a report is submitted, residents can opt into text or email updates to stay informed. The AI ensures follow-up is smooth and transparent, closing the loop on civic engagement.

Ready to Start Your First Gen AI Use Case?

Get a prototype up and running within a month to kickstart your Gen AI Evolution Journey.